 |
 |
|
General
Membership/Pricing
Email Delivery
Spam/Abuse
Help/Support Questions
|
|
General
|
| 1. Mozie, huh? |
|
Mozie was designed to ease the pain and expense when creating a web presence -
for work or play. So we built a simple drag and drop online tool suite that
allows you to do just that. Upload images & graphics to your Capture
galleries, then send them out in a free .pix eCard, create a .pixPro
e-mail campaign or build a custom .pixSite. Communicate, express or
market yourself however you desire. Connect with friends, share your photo
galleries, create a party invite, promote an event - sky's the limit!
|
| Some facts: the
system that we have created is a photo rich site. When you create an eCard or
web page with the .pix interface, the finished product is one solid image. You
will not see a link change color when you roll over it, but the links are still
there imbedded in the image and work flawlessly. Also, the text you include on
your .pixSite is not searched by search engines because it is one solid
graphic. Web spiders can't see text within a graphic. mozie will be adding some
features in the future that will allow for search engine optimization. |
|
| 2. Where do I start? |
| Once you
register and click the e-mail verification link, you can really start anywhere.
You can upload your jpegs from any of the product pages - but Capture allows
you to see the slideshow and photo page links for galleries you create. Those
images will then be available to use in .pix, .pixPro and .pixSite.
mozie also has a growing library of images that you can use on the site - so
just click on any of the product pages and jump right in! |
|
| 3. Is mozie free? |
| mozie is free to
join (and hassle free we might add)! There is a combination of free products
and products you have to pay for. Please see our
pricing chart for all the details. |
|
| 4. Is mozie a social networking site? |
| No. We will be
adding features and tools in the near future that will allow sharing options,
but those features will offer a "private sharing" system. Simply put, you share
directly with whom you want and NOT to an extended network. |
|
| 5. What is Capture? |
| Capture is
your photo management system. Upload your images and organize them into
galleries. Add optional keywords and captions for later searches. Capture
automatically gives you slideshow and photo page links so you can easily share
your photos. Every jpeg you upload will show up in your .pix, .pixPro
& .pixSite photo strip so you can drag and drop them into your
canvas for e-mailing or building a webpage.You get 20mb of free monthly
bandwidth and a total of 50mb of space. You can upgrade your Capture account
in blocks. Each block is $29.99/year gives you 1GB of monthly bandwidth and
500mb of space. |
|
| 6. What is .pix? |
It's a FREE
custom eCard. It's an easy way to say a quick hello or send a formal invite
with your personalized touch. Use your own photos or choose from our growing
library of unique, cool shots. Add an optional RSVP or Comment Page. You can
reach up to 200 people at a time with one .pix.
Ideal for: a quick hello or "thinking of you" message, online invitation or
birthday card, or just share your latest, greatest snapshot. |
|
| 7. What is .pixPro? |
.pixPro is
a cost effective, easy way to send out completely personalized e-mail
campaigns. NO TEMPLATES. NO ADS. Custom sized pages designed by you that
feature your own photos, art, graphics and text. It's an excellent way to reach
out to your entire mailing list or family and friends. If you don't know html
code or photoshop and need a professional looking newsletter, you're in the
right place include an RSVP or Comment Page too all in minutes!
Ideal for: invitations, event reminders, announcements, newsletters and more.
|
|
| 8. What is a .pixSite? |
Create a
website, for temporary or permanent use - in minutes! Use your own art and
pictures to promote an event, showcase photos or just build a personal webpage
- as many pages as you want. It's simple, fast, custom made and STILL won't
empty your wallet.
Ideal for: a party, an event, temporary or permanent web presence. Great for
family sites too!
|
|
| 9. What browsers are compatible with mozie? |
We've noticed
that mozie seems to work on most browsers, but the ones we program for are the
latest versions of:
Safari
Firefox
Internet Explorer
|
|
| 10. I received an email telling me that my mozie
account was in bad standing and that you needed account information. What's
this about? |
Always practice
safe internet and e-mail protocol by never logging into your online accounts
through an e-mail link. Instead, log into the website by opening the browser
and typing in the address through the tool bar. There are many "phishers" out
there looking to get your personal information by sending deceiving e-mail
posing as a site like mozie. We will never send you an e-mail asking for
personal information and we will always instruct you to follow the above noted
protocol.
Please delete any such e-mail and let us know about it at
abuse@mozie.com. |
|
Membership/Pricing
|
| 1. How much does mozie cost? What's free? What's not? |
| .pix is
completely free. You can send unlimited eCards or invites that reach up to 200
people at a time. We also offer a free version of Capture that allows
you to create up to 3 photo galleries and gives you 20mb of monthly bandwidth
and 50mb of online space. Please note that the free products may be sponsored
by ads. Please see our
pricing chart for details on our paid products. |
|
| 2. What forms of payment do you accept? |
| We accept all
major credit cards (Visa, Mastercard, Amex, Discover). Sorry, no checks. |
|
| 3. What is your cancellation or refund policy? |
| Since we offer
free versions of Capture and .pix, we unfortunately do not offer
refunds. We suggest that you use the free products first to see if you like
what we have to offer. If you have any support problems, please e-mail
support@mozie.com. |
|
| 4. I've lost my password - what now? |
| Just click the
"lost password" link, enter your username and your password will be sent to
your e-mail address that you signed up with. |
|
| 5. I've forgotten my username - what now? |
| Reminder: Your
username is the e-mail address you signed up with. |
|
| 6. How can I change my password? |
| Log in and
select "My Account". You will see an option to change your password. |
|
| 7. How can I change my username? |
| At this time you
cannot change your username. If you are no longer using the e-mail account you
signed up with, please contact support@mozie.com
and we will transfer any credits or membership term to a new account once you
verify that you are the account holder. |
|
| 8. How can I delete my account? |
| Select "My
Account" from your Member's Zone page. You will see an option to delete. Please
remember that once you delete your account, all of your information will be
permanently gone. |
|
| 9. Why has my account been deleted? |
| If your account
has been inactive for 180 days and there are no remaining paid credits, we will
delete your account after an additional 30 day wait period. |
|
| 10. How do I report abuse or spam? |
| We take any
level of abuse or spam very seriously. Please e-mail us at
spam@mozie.com. |
|
| 11. What is your privacy policy? |
| Please read our
privacy policy here. |
|
Email Delivery
|
| 1. How can I make sure my .pix & .pixPro e-mails don't end up in spam
filters? |
| In order to
increase delivery rates, make sure the e-mail address you signed up with is in
the Contact Manager or on the safe list of all of your recipients. If you are
using an unfamiliar e-mail address, their spam filter may block it.
|
|
| 2. Does mozie guarantee that all of my recipients will receive my .pix &
.pixPro campaigns? |
| Unfortunately,
it is impossible to guarantee 100% delivery (no one can). mozie works with all
of the major ISP's to guarantee the highest delivery rate, but it is also up to
you (the sender) to make sure that your recipients have your e-mail address in
their Contact Managers and on their safe lists.. |
|
| 3. Why can't my recipients see the images in the .pix or .pixPro I sent them? |
| This may be due
to their e-mail settings. They may not be able to see html e-mail. mozie
includes a text link at the top of each e-mail stating "If images are not
displayed, click to view online" so that the recipient can still see your
e-mail online by launching their broswer. |
|
| 4. Why are some of the recipients of my .pix & .pixPro campaigns
bouncing? |
| Bounces happen
for many reasons, including: recipient e-mail is no longer valid, the e-mail
address is not complete, the recipient mailbox may be full or the recipient
mail server may be down. You can see which recipients have bounced by checking
the Campaign Stats page. |
|
Spam/Abuse
|
| 1. What is SPAM? |
| Spam is
unsolicited commercial email (UCE), junk mail or bulk mail that has not been
requested by the recipient. |
|
| 2. What are the mozie's SPAM rules, regulations? |
| Mozie has a zero
tolerance spam policy. Spam complaints are taken very seriously. Users that
breach Mozie's Terms of Service will have
their account deleted at their own expense. When registering, Users agree to
the following: |
-
He/she will not access or otherwise use third-party mailing lists in connection
with preparing or distributing unsolicited email to any third party.
-
He/she will not send unsolicited bulk email, for commercial or non-commercial
purposes.
-
He/she will only upload permission based e-mail lists that Member has been
granted permission to use by each email recipient included on such list.
|
| Please review
mozie's Anti-Spam Policy. |
|
| 3. What does mozie do to prevent spam to recipients? |
-
Mozie strictly enforces the Terms of Service,
which clearly states that only permission-based e-mail is allowed. This means
that Informed Consent was used when adding the recipient to the mozie Users
contact list; the recipient e-mail address was not purchased; the recipient
e-mail address was not obtained through a third party.
-
Mozie includes an unsubscribe link on the footer of every e-mail. If an e-mail
recipient chooses to unsubscribe, their e-mail address is immediately made
inactive in the mozie Users contact manager.
-
A valid postal address must be included in every e-mail sent by mozie Users.
-
The User's verified valid e-mail address is shown to the recipient as the
"reply to" address.
-
Mozie provides it's Users education on spam abuse.
|
|
| 4. How can I report spam abuse to mozie? |
| Please e-mail
abuse@mozie.com. |
|
| 5. Why has my account been deleted? |
| If your e-mail
recipients have reported you as sending spam through our system, we immediately
suspend your account until we can resolve the issue. If you have been
unresponsive to our efforts to contact you, your account will remain suspended
or we will delete it. Please see our Terms of Service.
We apologize for an inconvenience, but we must act immediately on any spam
complaints in order to keep our system in compliance with the Can Spam Act. |
|
Help/Support Questions
|
Capture Help
|
| 1. Capture, what? |
| Capture is
your photo management system. You can upload your images and organize them into
galleries, then add optional keywords and captions for later searches. Capture
automatically gives you slideshow and photo page links so you can easily share
your photos. Every jpeg you upload will show up in your .pix, .pixPro
& .pixSite photo strip so you can drag and drop them into your
canvas for e-mailing or building a webpage. You get 20mb of free monthly
bandwidth and a total of 50mb of space. You can upgrade your Capture account
in blocks. Each block is $29.99/year gives you 1GB of monthly bandwidth and
500mb of space. |
|
| 2. How can I upload photos? |
| From the Capture
main page, just click "Add Images". You can create a gallery first if you want
to apply new images to a specific gallery when uploading. You can add optional
titles, tags and captions that can be edited at any time. |
|
| 3. How can I add a gallery? |
| From the Capture
main page just click on "Add Gallery". Enter the name in the "name new gallery"
box and click "create". |
|
| 4. How can I rename a gallery? |
| From the Capture
main page select the gallery you would like to rename. Rename the gallery and
click on "update". You can also rename a gallery on the "Add Gallery" page.
Select the gallery, enter the new name and click "rename". |
|
| 5. How can I add images to a gallery? |
| For new images
you are uploading, make sure you select the gallery name from the dropdown menu
before you click upload. If the image is already in your library, click on the
image and a new page will load. You will see the edit features below the image
where you can edit the details, apply or remove the image to different
galleries. Just click update and the changes will be made. |
|
| 6. How can I change the order of images in a gallery? |
| Unfortunately
you cannot change the order of images in your gallery at this time. The images
are displayed by the most recent image that is uploaded. We will be adding more
edit features very soon. |
|
| 7. How can I change image titles, captions or tags? |
| Click on the
image and a new page will load. You will see the edit features below the image
where you can edit the details, apply or remove the image to different
galleries. Just click update and the changes will be made. |
|
| 8. How many photos can I upload? Can I pay to upload more photos? |
| It depends on
how large your file sizes are. We recommend that you format them for web size
(no larger than 1000 pixels in height or width). We're working on an
auto-sizing applet and we'll let you know when it's ready. You get 20mb of free
monthly bandwidth and a total of 50mb of space. You can upgrade your Capture
account in blocks. Each block is $29.99/year gives you 1GB/monthly bandwidth
and 500mb of space.
|
|
| 9. What is it taking so long for my photos to upload? |
| If you have a
lot of images or if the images are large in size, it will take longer to
upload. For quicker uploads, try doing smaller batches or make sure the images
are optimized for web size (usually no larger than 1000 pixels in height or
width). Keep in mind that the smaller the size of the image files, the more
images you can upload because they will use less bandwidth and storage. |
|
| 10. Will my photos ever be deleted or lost? |
| If you delete
your account, your photos will also be deleted. Free accounts that have not
been active for 12 months will be deleted. Any account that has an active paid
Capture membership will never have photos deleted as long as the account
remains in good standing.
|
| mozie takes
every measure to make sure that accounts in good standing will never have
photos lost, but we strongly advise that you back up all images in another
form. mozie is not meant to serve as an online storage solution, but as a tool
that allows you to share your images. |
|
| 11. Can I use any of the images in the mozie galleries for my mozie e-mail
campaigns and .pixSite web pages? |
| Yes. We've built
these galleries just for that use. But please note use of mozie images is
limited to products you use ONLY on mozie. Please see
Terms of Service agreement. |
|
| 12. Can anyone access my photos once I upload them to mozie? |
| No. Your photos
are private unless you choose to share your Slideshow or Photo Page links. When
adding galleries in your Capture management screen, the Slideshow and Photo
Page links are encrypted for your privacy. However, if you choose to submit an
image to the mozie galleries, you will be prompted to read and agree to the
photo release. If your photo is accepted, it will be added to the mozie library
for others to use. |
|
| 13. How can I submit images to mozie for other to use? |
| In Capture,
just click on the image you would like to submit. Below the image you will see
an option to "submit to mozie". After signing the photo release agreement, the
image will be submitted for review. Images will only be selected if we can
ensure that you are the legal copyright owner and if the image is something we
think other users would like to use.
|
|
| 14. I submitted an image to mozie. Why is it not in the mozie gallery? |
| First - we'd
like to thank you for your submission. However, we do not accept all images. We
may not be accepting certain types of photos or we may not be able to confirm
copyright ownership. |
|
| 15. Can I upload audio or video files? |
| Not yet, but
soon. Very, very soon. |
|
.Pix Help
|
| 1. How does .pix work? |
| You can use your
own images or choose from the mozie galleries. Then just drag an image into the
left side of the canvas and size it. You can choose portrait or landscape
dimensions. Add a background color and then add text. (Try .pixPro for
more features like adding links, custom canvas size, multiple text boxes and no
ads.) |
|
| 2. How do I upload photos? |
| If you have not
uploaded your images in Capture, you can upload from the .pix editor
page by selecting the "add image" button. Any image you upload will show up in
your .pix photo strip.
|
|
| 3. How can I find images in the mozie galleries? |
| You can browse
the mozie galleries or you can keyword search for images. We add keyword
descriptors to all the photos we add to our library. Just enter the keyword,
select "mozie galleries" from the drop down and click "search". |
|
| 4. Why can't I see all of my images in the photo strip? |
| If you just
uploaded an image, it may take a few seconds to show up in the .pix photo
strip. You can also refresh the page but please SAVE your work first. |
|
| 5. How can I add text? |
| Just click in
the text area and start typing. You can format the font with the tools located
in the box above the canvas. |
|
| 6. Why can't I see my text? |
| The default text
is black so if you selected a black background, you'll have to select a new
color in order to see the text. |
|
| 7. Why does the text look fuzzy? |
| Some fonts load
fuzzy into the editor. We are working on a solution for this. BUT, the font
will be clear on all .pix, .pixPro and .pixSite pages. Just click on "Preview"
to see how it will really look. |
|
| 8. How do I format text? |
| You can select
the font, color and point size from the tools located above the canvas. |
|
| 9. Why can't I add a text box over the image? |
| This feature is
not available in .pix. Try .pixPro for this feature. |
|
| 10. Why can't I add links? |
| This feature is
not available in .pix. Try .pixPro for this feature. |
|
| 11. How can I change the background color? |
| You can change
the background by selecting a new color in the box labeled "Background". |
|
| 12. Do I have to send my .pix as soon as I build it? |
| No, you can save
it and come back to it at a later time. Just name your .pix and click on the
"save" tool. It can then be found under "Saved Campaigns". |
|
| 13. Where can I find the saved .pix's I have built? |
| All saved .pix
and .pixPro campaigns can be found under "Saved Campaigns". |
|
| 14. How many recipients can I send a .pix to? |
| You can send
each .pix to as many as 200 recipients....and it's free! |
|
| 15. How do I add a map to my .pix? |
| In Step 2, you
will see an option to add a map link. Just copy the link from your favorite map
website and paste it into the box. The map link will appear on the bottom right
corner of your .pix. |
|
| 16. Will an event reminder be sent? |
| No, but we will
be adding this option soon. |
|
| 17. Can I view previous .pix campaigns I have sent? |
| Yes, just select
"Campaign Stats" from the sub navigation menu and you will see all of the .pix
and .pixPro campaigns you have sent. |
|
| 18. How can I view the stats on the campaigns I have sent? |
| Just select
"Campaign Stats" from the sub navigation menu and you will see all of the .pix
and .pixPro campaigns you have sent. |
|
| 19. How can I see what e-mails have bounced? |
| You can see the
bounce status on the "Campaign Stats" page. For a detail on each recipient,
select the name of the campaign you wish to view. The delivery status is next
to each recipient. |
|
| 20. Where can I see the RSVP's for the .pix I sent? |
| Select the
"Campaign Stats" page and click on the campaign you're interested in. Once on
the detail page, select "View RSVP Board". |
|
| 21. Where can I see the COMMENTS for the .pix I sent? |
| Select the
"Campaign Stats" page and click on the campaign you're interested in. Once on
the detail page, select "View Comment Board". |
|
.PixPro Help
|
| 1. How does .pixPro work? |
| Start by
selecting your canvas size. Drag images directly from the photo strip and drop
them into the canvas. Size them, move them anywhere. Add text boxes. Make any
photo or text box an active link. Choose a background color. Use any images
from the mozie galleries - try a keyword search or browse our galleries. Text
may look fuzzy in the canvas - just hit preview to see how it really
looks. |
|
| Some facts: the
system that we have created is a photo rich site. When you create an eCard or
web page with the .pix interface, the finished product is one solid image. You
will not see a link change color when you roll over it, but the links are still
there imbedded in the image and work flawlessly. Also, the text you include on
your .pixSite is not searched by search engines because it is one solid
graphic. Web spiders can't see text within a graphic. mozie will be adding some
features in the future that will allow for search engine optimization. |
|
| 2. How do I upload photos? |
| If you have not
uploaded your images in Capture, you can upload from the .pixPro editor
page by selecting the "add image" button. Any image you upload will show up in
your .pixPro photo strip.
|
|
| 3. How can I find images in the mozie galleries? |
| You can browse
the mozie galleries or you can keyword search for images. We add keyword
descriptors to all the photos we add to our library. Just enter the keyword,
select "mozie galleries" from the drop down and click "search". |
|
| 4. Why can't I see all of my images in the photo strip? |
| If you just
uploaded an image, it may take a few seconds to show up in the photo strip. You
can also refresh the page but please SAVE your work first. |
|
| 5. What do the tools do? |
"arrow" icon = size photos & move text and images
"T" icon = create text boxes & format text
"save" icon = press often - dont lose your work!
"X" icon = delete a photo or text box
|
|
| 6. How can I add text? |
| Select the "T"
icon to create text boxes and to format text. Once you create a text box you
can start typing inside the box. The default text is black so if you have
selected a black background, you will have to select a new color in order to
see the text. |
|
| 7. Why does the text look fuzzy? |
| Some fonts load
fuzzy into the editor. We are working on a solution for this. BUT, the
font will be clear on all .pix, .pixPro and .pixSite pages.
Just click on "Preview" to see how it will really look. |
|
| 8. Why can't I see my text? |
| The default text
is black so if you selected a black background, you'll have to select a new
color in order to see the text. |
|
| 9. How do I format text? |
| Make sure you
have selected the "T" icon. Click inside the text box and highlight the text
you wish to format - then select the font, point size, color, etc. |
|
| 10. How can I change the background color? |
| You can change
the background by selecting a new color in the box labeled "Background". |
|
| 11. How can I move a text box or photo? |
| Select the
"arrow" icon then just click on the text box or image you would like to move. |
|
| 12. How can I size a photo or text box? |
| Select the
"arrow" icon then click on the text box or image you would like to size. |
|
| 13. How can I add a link to text? |
| Make sure you
have selected the "T" icon. Highlight the text you would like to apply a link
to. Type the link in the Link box or choose from "my mozie links". Click on the
link icon and you're done. |
|
| 14. How can I add a link to a photo? |
| Make sure you
have selected the "arrow" icon. Click on the photo you would like to apply a
link to. Type the link in the Link box or choose from "my mozie links". Click
on the link icon and you're done. |
|
| 15. What are "my mozie links"? |
| These are links
that you create on mozie by creating photo galleries in Capture or web
pages in the .pixSite. Once you build a web page, the link will show up
in the "my mozie links" drop down menu so you can easily select it apply that
link to text or any photo. Any photo galleries you create will add immediate
slideshow and photo page links for that gallery so you can easily link your
images to your .pixPro campaign or your .pixSite web pages. |
|
| 16. Do I have to send my .pixPro as soon as I build it? |
| No, you can save
it and come back to it at a later time. Just name your .pixPro and click on the
"save" tool. It can then be found under "Saved Campaigns". |
|
| 17. Where can I find my saved .pixPro's I have built? |
| All saved .pix
and .pixPro campaigns can be found under "Saved Campaigns". |
|
| 18. How many recipients can I send a .pixPro to? |
| You can send a
.pixPro to an unlimited list, however, any campaign exceeding 20,000 recipients
must be approved my mozie. |
|
| 19. How do I add a map to my .pixPro campaign? |
| In Step 2, you
will see an option to add a map link. Just copy the link from your favorite map
website and paste it into the box. The map link will appear on the bottom right
corner of your .pix. |
|
| 20. Will an event reminder be sent? |
| No, but we will
be adding this option soon. |
|
| 21. Can I view previous .pixPro campaigns I have sent? |
| Yes, just select
"Campaign Stats" from the sub navigation menu and you will see all of the .pix
and .pixPro campaigns you have sent. |
|
| 22. How can I view the stats on the campaigns I have sent? |
| Just select
"Campaign Stats" from the sub navigation menu and you will see all of the .pix
and .pixPro campaigns you have sent. |
|
| 23. How can I see what e-mails have bounced? |
| You can see the
bounce status on the "Campaign Stats" page. For a detail on each recipient,
select the name of the campaign you wish to view. The delivery status is next
to each recipient. |
|
| 24. Where can I see the RSVP's for the .pixPro I sent? |
| Select the
"Campaign Stats" page and click on the campaign you're interested in. Once on
the detail page, select "View RSVP Board". |
|
| 25. Where can I see the COMMENTS for the .pixPro I sent? |
| Select the
"Campaign Stats" page and click on the campaign you're interested in. Once on
the detail page, select "View RSVP Board". |
|
| 26. Can I change my RSVP reply or Comments once I post it? |
| Yes, just follow
the same link and the RSVP page or Comment page and you will be able to change
your reply. |
|
.PixSite Help
|
| 1. .pixSite - Where do I start? |
| Start by adding
a site name and a page name. You can add as many site names as you wish as long
as they are available. Once you click on "add a page", the .pixSite editor
will load.
|
|
| Some facts: the
system that we have created is a photo rich site. When you create an eCard or
web page with the .pix interface, the finished product is one solid image. You
will not see a link change color when you roll over it, but the links are still
there imbedded in the image and work flawlessly. Also, the text you include on
your .pixSite is not searched by search engines because it is one solid
graphic. Web spiders can't see text within a graphic. mozie will be adding some
features in the future that will allow for search engine optimization. |
|
| 2. What next? after the .pixSite editor loads? |
| Start by
selecting your canvas size. Drag images directly from the photo strip and drop
them into the canvas. Size them, move them anywhere. Add text boxes. Make any
photo or text box an active link. Choose a background color. Use any images
from the mozie galleries - try a keyword search or browse our galleries. Text
may look fuzzy in the canvas - just hit preview to see how it really
looks. |
|
| 3. How do I upload photos? |
| If you have not
uploaded your images in Capture, you can upload from the .pixSite
editor page by selecting the "add image" button. Any image you upload will show
up in your .pixSite photo strip. |
|
| 4. How can I find images in the mozie galleries? |
| You can browse
the mozie galleries or you can keyword search for images. We add keyword
descriptors to all the photos we add to our library. Just enter the keyword,
select "mozie galleries" from the drop down and click "search". |
|
| 5. Why can't I see all of my images in the photo strip? |
| If you just
uploaded an image, it may take a few seconds to show up in the photo strip. You
can also refresh the page but please SAVE your work first. |
|
| 6. What do the tools do? |
"arrow" icon = size photos & move text and images
"T" icon = create text boxes & format text
"save" icon = press often - dont lose your work!
"X" icon = delete a photo or text box
|
|
| 7. How can I add text? |
| Select the "T"
icon to create text boxes and to format text. Once you create a text box you
can start typing inside the box. The default text is black so if you have
selected a black background, you will have to select a new color in order to
see it.
|
|
| 8. Why does the text look fuzzy? |
| Some fonts load
fuzzy into the editor. We are working on a solution for this. BUT, the
font will be clear on all .pix, .pixPro and .pixSite pages.
Just click on "Preview" to see how it will really look.
|
|
| 9. Why can't I see my text? |
| The default text
is black so if you selected a black background, you'll have to select a new
color in order to see the text. |
|
| 10. How do I format text? |
| Make sure you
have selected the "T" icon. Click inside the text box and highlight the text
you wish to format - then select the font, point size, color, etc. |
|
| 11. How can I change the background color? |
| You can change
the background by selecting a new color in the box labeled "Background". |
|
| 12. How can I move a text box or photo? |
| Select the
"arrow" icon then just click on the text box or image you would like to move. |
|
| 13. How can I size a photo or text box? |
| Select the
"arrow" icon then click on the text box or image you would like to size. |
|
| 14. How can I add links to text? |
| Make sure you
have selected the "T" icon. Highlight the text you would like to apply a link
to. Type the link in the Link box or choose from "my mozie links". Click on the
link icon and you're done. |
|
| 15. How can I add a link to a photo? |
| Make sure you
have selected the "arrow" icon. Click on the photo you would like to apply a
link to. Type the link in the Link box or choose from "my mozie links". Click
on the link icon and you're done. |
|
| 16. What are "my mozie links"? |
| These are links
that you create on mozie by creating photo galleries in Capture or web
pages in the .pixSite. Once you build a web page, the link will show up
in the "my mozie links" drop down menu so you can easily select it apply that
link to text or any photo. Any photo galleries you create will add immediate
slideshow and photo page links for that gallery so you can easily link your
images to your .pixPro campaign or your .pixSite web pages. |
|
| 17. Can I copy a page? |
| Yes, if you have
designed a layout that you like, just go to the .pixSite Page Manager
and click on "copy". A copy of the page will load. You can then edit the page
and easily rename it. |
|
| 18. How can I connect the pages I build? |
| Once you build a
page, the link to that page will show up in the "my mozie links" drop down box.
You can edit pages and apply links to any text box or image. (Hint: If you know
what you are going to name each page on your website, when you are building
your homepage, just type in the link name and apply it to any text box or
image. Then as you build each page, the link will already be active on the
homepage.) |
|
| 19. How can I publish a page? |
| Just click on
"publish" from the editor page or the .pixSite Page Manager. If you do
not have enough credits, you will be guided through the payment process. |
|
| 20. What happens if I delete a page? |
| If you delete a
published page, you lose any remaining time left on the monthly hosting. We
suggest you rename the page if you would like to use up the remaining hosting
time. |
|
| 21. How does the "Auto Renew" work? |
| The "Auto Renew"
is automatically set to be on when you publish a page. You can easily turn it
off by clicking on it. The published page will then become inactive at the end
of 30 days. |
|
My Contacts Help
|
| 1. How do I import addresses? |
| You can import a
"txt" or "csv" file. Just export your contacts from Outlook, Entourage or Excel
into either of these formats and follow the prompts. If you have a large list,
uploading may take several minutes. (Note: In a contact list upload, you must
have an e-mail address, first name and last name columns headers - even if the
fields are empty.) |
|
| 2. How do I add a new contact? |
| From the "Manage
Contacts" page, enter the new contact info into the provided name and e-mail
fields. You have the option of assigning them to a category by highlighting it.
Then click "add contact". You can add more information by selecting "edit". |
|
| 3. Is there a limit to the number of contacts I can upload? |
| No, there is no
limit of contacts that you can upload. |
|
| 4. How do I edit a contact's info? |
| Just select
"edit" from the Manage Contacts page, make the changes and click "update". |
|
| 5. How do I delete a contact? |
| Just check the
box next to the contact name on the Manage Contacts page - then click "delete"
on the top or bottom of the column. |
|
| 6. How can I add or delete a contact from a category? |
| Click "edit"
next to the contact name. On the "Edit Contact" page you will see all of your
Contact Categories in a box. Highlight only the categories you want the contact
to be included in and then click "update" |
|
| 7. How do "keywords" work? |
| Lost someone?
Can't remember exact contact details? You can search by keyword. Search fields
include e-mail address, first name, last name, city, state, country and zip
code. (Note: If you enter a keyword such as "CA" for California, it will also
call up any contacts that have the letters "ca" in the other above listed
fields.) |
|
| 8. Why has an e-mail address been labeled "unsubscribe"? |
| If you have sent
a .pix or .pixPro to a recipient and they have unsubscribed from
your list, their contact information will automatically become inactive. You
will still be able to see their information, but you will not be able to e-mail
them again through mozie. |
|
My Account Help
|
| 1. How much does mozie cost? What's free? What's not? |
| .pix is
completely free. You can send unlimited eCards or invites that reach up to 200
people at a time. We also offer a free version of Capture that allows
you to create up to 3 photo galleries and gives you 20mb of monthly bandwidth
and 50mb of online space. Please note that the free products may be sponsored
by ads. Please see our
pricing chart for details on our paid products. |
|
| 2. What forms of payment do you accept? |
| We accept all
major credit cards (Visa, Mastercard, Amex, Discover). Sorry, no checks. |
|
| 3. What is your cancellation or refund policy? |
| Since we offer
free versions of Capture and .pix, we unfortunately do not offer refunds. We
suggest that you use the free products first to see if you like what we have to
offer. If you have any support problems, please e-mail
support@mozie.com. |
|
| 4. I've lost my password - what now? |
| Just click the
"lost password" link, enter your username and your password will be sent to
your e-mail address that you signed up with. |
|
| 5. I've forgotten my username - what now? |
| Reminder: Your
username is the e-mail address you signed up with. |
|
| 6. How can I change my password? |
| Log in and
select "My Account". You will see an option to change your password. |
|
| 7. How can I change my username? |
| At this time you
cannot change your username. If you are no longer using the e-mail account you
signed up with, please contact support@mozie.com
and we will transfer any credits or membership term to a new account once you
verify that you are the account holder. |
|
| 8. How can I delete my account? |
| Select "My
Account" from your Members Zone page. You will see an option to delete. Please
remember that once you delete your account, all of your information will be
permanently gone. |
|
| 9. Why has my account been deleted? |
| If your account
has been inactive for 180 days and there are no remaining paid credits, we will
delete your account after an additional 30 day wait period. |
|
| 10. I accidentally deleted my account - is there anyway to restore it? |
| Unfortunately,
once you delete your membership, all information is deleted from our database. |
|
Saved Campaigns
|
| 1. Where can I find my saved campaigns? |
| Just select
"Saved Campaigns" from the sub navigation bar and you will see your saved .pix
and .pixPro campaigns listed by the most recent one created. |
|
| 2. Why did my campaign not save? |
| If you did not
actually select the "save" button, your campaign may not have been saved. When
you click on the "save" button, a drop down message will appear that tells you
your .pix or .pixPro has been saved. |
|
Campaign Stats
|
| 1. How can I view the stats on the .pix & .pixPro campaigns I have sent? |
| On the Campaign
Stats main page, you can see an overview of each campaign. Click on the
campaign name to see more details including RSVP & Comments Boards. |
|
| 2. How can I see what e-mail addresses have bounced? |
| One the Campaign
Stats main page, you can see an overview of how many recipients opened your .pix/.pixPro
and how many bounced or unsubscribed. To get more details, click on the
campaign name. |
|
| 3. Where can I see the RSVP's/Comments for a .pix/.pixPro I sent? |
| Click on the
campaign name from the Campaign Stats main page. Then click on the "View RSVP
Board" button. |
|
|